Privacy policy
PRIVACY POLICY
Last updated: November 2026
1. PERSONAL INFORMATION WE COLLECT
When you make a purchase on our store, we collect the personal information you provide, such as your name, shipping address, email address, and phone number (if provided).
When you browse our store, we also automatically receive information about your device, such as your IP address, browser type, and operating system, as well as how you interact with our Site.
Email marketing: If you sign up for our emails, we may send you updates about our store, new products, and special offers. You can unsubscribe at any time using the link at the bottom of every email.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and ship your orders, and send order updates
- Provide customer support and handle refund requests
- Send marketing emails, if you have opted in
- Improve our Site and measure the performance of our advertising
- Prevent fraud and comply with legal obligations
3. CONSENT
When you provide personal information to complete a transaction (placing an order, arranging delivery, or requesting a refund), you consent to our collecting and using it for that purpose.
If we ask for your information for another reason, such as marketing, we will ask for your consent directly or give you the option to opt out.
To withdraw your consent at any time, contact us at contact@luneya.com.
4. ADVERTISING AND ANALYTICS
We use tools such as the Meta Pixel and the TikTok Pixel, along with cookies, to understand how visitors use our Site and to show relevant ads on other platforms. These tools may collect information about your browsing activity on our Site.
You can limit personalized advertising through your ad settings on Meta and TikTok, through your browser settings, or by visiting https://optout.aboutads.info.
5. DISCLOSURE
We share your information only as needed to run our business: with our e-commerce platform, payment processors, shipping and fulfillment partners, email and review service providers, and advertising partners as described above. We may also disclose your information if required by law or if you violate our Terms of Service.
We do not sell your personal information for money.
6. SHOPIFY
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's secure data storage systems.
Payment: Payments are processed through secure payment gateways that comply with PCI-DSS standards. We do not store your full card details.
For more information, please see Shopify's Terms of Service and Privacy Policy.
7. THIRD-PARTY SERVICES
The third-party providers we use only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. Some of them, such as payment gateways, have their own privacy policies, which we encourage you to read.
Some providers may be located outside the United States, including in France and the European Union. Your information may therefore be processed in those countries.
Once you leave our Site or are redirected to a third-party website or app, this Privacy Policy no longer applies.
8. SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information. All payment information is encrypted in transit using SSL.
9. COOKIES
We use cookies to keep your cart, remember your session, analyze traffic, and support our advertising. Examples include:
- _session_id, _secure_session_id: unique session identifiers
- cart: keeps your cart contents for up to 2 weeks
- _shopify_visit, _shopify_uniq: help us measure visits to our store
- Advertising cookies from Meta and TikTok, as described in section 4
You can control or delete cookies through your browser settings.
10. YOUR PRIVACY RIGHTS
Depending on your state of residence (including California, Colorado, Connecticut, Virginia, and others), you may have the right to:
- Know what personal information we collect and how we use it
- Access, correct, or delete your personal information
- Opt out of targeted advertising or the "sharing" of your personal information
To exercise any of these rights, contact us at contact@luneya.com. We will not discriminate against you for exercising your rights.
11. DATA RETENTION
We keep your order information for as long as needed for our records and legal obligations, unless you ask us to delete it.
12. CHILDREN'S PRIVACY
Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
13. CHANGES TO THIS POLICY
We may update this policy at any time. Changes take effect as soon as they are posted on our Site.
If our store is acquired or merged with another company, your information may be transferred to the new owners.
14. CONTACT US
To access, correct, update, or delete any personal information we have about you, to file a complaint, or for more information, contact our Privacy Officer at:
contact@luneya.com