Frequently Asked Questions
Where's my order?
Where's my order?
No worries! You can check the status of your order anytime on our Track My Order page.
How long does shipping take?
How long does shipping take?
Orders ship within 1–3 business days, and delivery typically takes 6–12 business days.
Please allow this time before reaching out to us.
You can follow your package anytime on our Track My Order page.
The product isn't right for me. Can I return it?
The product isn't right for me. Can I return it?
Absolutely. Your first order is covered by our 90-day money-back guarantee. If you're not satisfied, just email us at contact@luneya.com within 90 days of delivery for a full refund. No return needed.
For any other return request (such as a damaged or incorrect item), contact us and we'll send you the return instructions.
My product arrived damaged or defective. What should I do?
My product arrived damaged or defective. What should I do?
No worries 😌
Just send us a clear photo of the product and the package within 7 days of delivery to contact@luneya.com.
Our team will get back to you within 24–48 hours with a replacement or a refund.
It's been 15 days and I still haven't received my order. What should I do?
It's been 15 days and I still haven't received my order. What should I do?
• Check your tracking link, as carriers often update it with a delay.
• Check for a delivery notice, and look around your home, with neighbors, at your building's front desk, or at your local post office.
• If you still haven't received it after 15 business days, contact us at contact@luneya.com with your order number.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
Contact us right away at contact@luneya.com.
If your order hasn't shipped yet, we'll update the address for you.
If it has already shipped, we'll do our best to help, but we may need to wait for the package to be returned before sending it again.